FAQ


How do I find the products I am looking for?
You can use the Search box in the top right hand corner of the page, or select  one of the collections along the top navigation bar.

Which methods of payment do you accept online?
The site accepts Paypal, apple pay and credit card payments.

How do I know when my order has been received?
An email will automatically be sent to you as the order is processed.

How long will it take to receive my order?

Your order will be processed within 2-4 days. It then takes around 1-2 days for delivery within the Uk. Currently delivery is a little longer than usual.

Will I have to sign for my delivery?
No, all orders go 1st or 2nd class Royal mail, all small items can go through your letter box, larger items will need some one to be in to receive them, but no signature required. 

What if I’m not in when you deliver?
If you are not there to receive your delivery, you will be left a card by Royal Mail saying the package can be picked up at your nearest Post Depot.

Do you deliver to post office boxes addresses?
No unfortunately I do not.

Do you deliver to other countries besides the UK?
Yes, delivery is worldwide. See the delivery page for shipping costs and delivery time. This might vary while their are shipping issues due to Covid 19.

Will my order be giftwrapped?
All items are individually wrapped in branded tissue paper with branded stickers.

Can I change or cancel my order after it’s been placed?
You reserve the right to cancel your order for a full refund before it has been dispatched. Once it has been dispatched you will need to return the item as stated on the returns page.

What is your Returns Policy?

Please refer to Delivery & Returns page for more details.

How long might a refund take?
Please refer to Delivery & Returns page for more details.

How do I return my order?
Please email me at info@konoc.com and refer to Delivery & Returns page for more details.

 

Will my personal details be shared with anyone?
Konoc does not share your personal information with outside parties. Konoc does not store any credit or debit card information. When you place an order or register with Konoc your details are only used to create an account and you will only be contacted if you subscribe to the newsletter. All information is confidential.

How do I unsubscribe myself from receiving the newsletter?
There is an unsubscribe button at the bottom of every newsletter you receive.